Welcome, fashion lovers! At Fashion Nova Sales, we’re dedicated to making your shopping experience absolutely fabulous from browsing to returns. Your style satisfaction is our top priority!
🚚 Shipping Information
💫 Your fashion journey begins the moment you place your order! Here’s what to expect:
Order Processing Time
We work quickly to get your trendy styles to you! All orders are processed within 1-2 business days after payment confirmation.
Shipping Methods & Timeframes
🚀 Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Perfect for when you need those trending styles ASAP!
🎁 Free Shipping
- Available on orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Great for budget-friendly Nova Deals shopping!
💝 Please Note: Shipping times are estimates and may vary based on destination and customs processing. We ship globally, with some exceptions in Asia and remote areas.
📦 Returns & Exchanges
Found something that’s not absolutely perfect? We’re here to make it right! Whether it’s from our New In collection, Nova Deals, or Trending styles, we’ve got you covered.
Return Window & Conditions
- Return Window: 15 days from delivery date
- Condition: Items must be unworn, unwashed, with original tags attached
- Original Packaging: Please include all original packaging and labels
🚫 Non-Returnable Items
To maintain our quality standards, the following items cannot be returned or exchanged:
- Final sale items from our Nova Deals section
- Personalized or custom-made items
- Intimate apparel for hygiene reasons
- Items without original tags or packaging
- Products that show signs of wear or damage
How to Return or Exchange
Fill out our Returns & Exchanges Form and email it to our fashion-forward support team within 15 days of receiving your order.
Email to: [email protected]
Subject: Return/Exchange Request – Order #[Your Order Number]
Our style squad will review your request within 1-2 business days and email you:
- Return Authorization Number
- Shipping instructions and address
- Return shipping label (if applicable)
Package your items securely and include:
- Return Authorization Number clearly visible
- Completed return form (we’ll email this to you)
- All original items in their original condition
Keep your return tracking number safe! We recommend using a trackable shipping service.
💰 Refund Information
Refund Processing Time
- Once we receive your return: 3-5 business days to process
- Credit Card/PayPal refunds: 5-10 business days to appear on your statement
- Store Credit: Issued immediately upon return processing
What’s Refunded?
- Item purchase price
- Original shipping fees (for defective or wrong items only)
What’s Not Refunded?
- Return shipping costs (unless we made an error)
- Original shipping fees (for change of mind returns)
🔄 Exchange Process
Want a different size or color from our Trending collection? Here’s how exchanges work:
- Exchanges are subject to product availability
- We’ll ship your exchange once we receive your return
- Exchange shipping is free!
- If your preferred exchange item is unavailable, we’ll issue a refund or store credit
⭐ Pro Tips for Smooth Returns
- Take photos of your items before shipping for your records
- Use trackable shipping and keep your receipt
- Include ALL original tags and packaging
- Don’t remove security tags until you’re sure you’re keeping the item
- Check our Trending section for exchange inspiration!
💌 Need Fashion Emergency Assistance?
Our style squad is here to help!
Email: [email protected]
Address: 3250 Sycamore Street, San Jose, US 95129
Response Time: 1-2 business days
Remember gorgeous: We’re committed to making your Fashion Nova Sales experience absolutely fabulous from browsing to returns! Your satisfaction means everything to us. 💖
Ready for your next fashion adventure? Explore our New In collection and discover your next favorite look!