Your Style Satisfaction is Our Priority!
At Fashion Nova Sales, we want you to love your New In arrivals, score amazing Nova Deals, and rock those Trending styles with confidence! If something isn’t absolutely fabulous, we’re here to make it right.
📦 Returns & Exchanges Basics
Return Window: 15 days from delivery date
Condition: Items must be unworn, unwashed, with original tags attached
Original Packaging: Please include all original packaging and labels
🚫 Non-Returnable Items
Based on our product analysis and to maintain quality standards, the following items cannot be returned or exchanged:
- Final sale items from our Nova Deals section
- Personalized or custom-made items
- Intimate apparel for hygiene reasons
- Items without original tags or packaging
- Products that show signs of wear or damage
🔄 How to Return or Exchange
Step 1: Submit Your Request
Fill out our Returns & Exchanges Form below and email it to our fashion-forward support team within 15 days of receiving your order.
📝 Returns & Exchanges Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Fashion Nova Sales Team,
I would like to request a [Return/Exchange] for my order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Order Date]
Customer Name: [Your Full Name]
Email Address: [Your Email Address]
Item Details:
Product Name: [Product Name]
Size: [Size]
Color: [Color]
Reason for Return/Exchange: [Please specify reason]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Size/Color/Different Item]
[ ] Store credit
I confirm that the item is in its original condition with tags attached and has not been worn or washed.
Thank you for your assistance!
[Your Name]
Step 2: Wait for Approval
Our team will review your request within 1-2 business days and email you:
- Return Authorization Number
- Shipping instructions and address
- Return shipping label (if applicable)
Step 3: Ship Your Return
Package your items securely and include:
- Return Authorization Number clearly visible
- Completed return form (we’ll email this to you)
- All original items in their original condition
Step 4: Track Your Return
Keep your return tracking number safe! We recommend using a trackable shipping service.
💰 Refund Information
Refund Processing Time
- Once we receive your return: 3-5 business days to process
- Credit Card/PayPal refunds: 5-10 business days to appear on your statement
- Store Credit: Issued immediately upon return processing
What’s Refunded?
- Item purchase price
- Original shipping fees (for defective or wrong items only)
What’s Not Refunded?
- Return shipping costs (unless we made an error)
- Original shipping fees (for change of mind returns)
🔄 Exchange Process
Want a different size or color? Here’s how exchanges work:
- Exchanges are subject to product availability
- We’ll ship your exchange once we receive your return
- Exchange shipping is free!
- If your preferred exchange item is unavailable, we’ll issue a refund or store credit
⭐ Pro Tips for Smooth Returns
- Take photos of your items before shipping for your records
- Use trackable shipping and keep your receipt
- Include ALL original tags and packaging
- Don’t remove security tags until you’re sure you’re keeping the item
- Check our Trending section for exchange inspiration!
💌 Need Fashion Emergency Assistance?
Our style squad is here to help!
Email: [email protected]
Address: 3250 Sycamore Street, San Jose, US 95129
Response Time: 1-2 business days
Remember gorgeous: We’re committed to making your Fashion Nova Sales experience absolutely fabulous from browsing to returns! Your satisfaction means everything to us. 💖
Ready for your next fashion adventure?
Explore our New In collection and discover your next favorite look!