FAQ

What types of products do you offer?

We specialize in affordable, high-fashion pieces that let you express your unique style. Our collections include trendy items from New In, exclusive savings in Nova Deals, and popular picks in Trending. From casual wear to statement pieces, we’ve got everything to keep your wardrobe fresh and confident!

How often do you update your collections?

We’re always on top of the latest trends! Our New In section is constantly updated with new arrivals, so you can always find something exciting. Check back often to score the hottest styles before they’re gone.

What are my delivery options?

We offer two fabulous delivery options to suit your needs:

• Standard Shipping: Cost is $12.95 USD, delivered by DHL or FedEx within 10-15 business days after shipping. Perfect for when you need your trendy pieces ASAP!
• Free Shipping: Available on orders over $50, delivered by EMS within 15-25 business days after shipping. It’s a sweet deal for stocking up on fashion essentials.

How long does order processing take?

All orders take 1-2 business days to process before they ship. We’re working hard to get your fashion revolution started quickly!

Do you ship worldwide?

Yes! We ship globally because everyone deserves access to affordable fashion. However, we do not deliver to some remote areas in Asia. If you’re unsure about your location, contact us for details.

What if there are delays in delivery?

Delivery times may vary during peak seasons or due to circumstances beyond our control. We appreciate your patience and understanding—we’ll always keep you updated if any issues arise.

What is your return policy?

Not completely in love with your purchase? No worries! You have 15 days from the date you receive your order to initiate a return. We want every outfit to bring you confidence, so we make returns easy and hassle-free.

How do I start a return?

To initiate a return, simply contact our support team at [email protected] within the 15-day window. Provide your order details, and we’ll guide you through the process step by step.

What payment methods do you accept?

We love making your shopping experience seamless! We accept all major payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Your transactions are secure, so you can shop with peace of mind.

Is my payment information secure?

Absolutely! We use trusted payment processors to ensure your data is protected. Your security is our priority, so you can focus on rocking your new styles.

How can I contact customer support?

Our fashion-forward support team is here to help! Email us at [email protected] for any questions about orders, products, or general inquiries. We’re dedicated to making your experience amazing.

Do I need an account to shop?

No, you can shop as a guest! However, creating an account might make future purchases faster and allow you to track orders easily. It’s all about convenience for you.

What is Fashion Nova Sales all about?

Fashion Nova Sales is where style meets affordability without compromise! We deliver more than just clothes—we deliver confidence, self-expression, and the power to own your unique style narrative. From trendy new arrivals to unbeatable deals, we’re here to support your fashion journey every step of the way.

Where is Fashion Nova Sales based?

Our company is located at 3250 Sycamore Street, San Jose, US 95129. We’re a global brand passionate about bringing high-fashion to everyone, everywhere.